General Manager - BPO Centre

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client – international outsourcing company delivering cross functional services to UK based Clients, we are currently looking for experienced General Manager with background is complex services sales & operational management.

Reporting directly to Executive Director based in UK, successful Candidate will be responsible for providing visionary leadership for all sales staff and sales support resources to convert existing internal and external sales propositions to closed business, as well as providing inspirational leadership for all operational and support staff to deliver a cost effective and compelling service to all current and prospective future clients. Additionally Centre Manager will be in charge of converting preferred supplier business to contracted long term mutually beneficial contracts and lead the transformation and transition of existing business processes to successfully transfer contracted work to operational delivery sites without exposing the customers to undue risk.

You will also review, where appropriate, the pricing of new business/change proposals to verify they are aligned with business/Group margin, risk and contingency provisions as well as lead the development of a portfolio of standardised product offerings to prospective clients considering transitioning services to the Center.

Our Client required strategic level understanding of the sales proposition and market place as well as sales and commercial awareness as well as P & L numeracy.
Operational management experience along with business transformation & negotiation skills is needed and competitor awareness. We are also looking for person with cultural awareness and preferably with experience in working in Anglo-Saxon environment.

You will own the responsibility for delivery of all aspects of new business sales, operational delivery and support services including business plan, Profit and Loss, delivery of sales forecasts for internal and the delivery of new business opportunities. You will authorise bid prices, service levels and overall propositions for internal and external clients in accordance with normal terms of business and authorise and make decisions to ensure safe and effective transition of existing and new business work to Polish Service Delivery Centres.

We are looking for Candidates that are flexible to travel from the business centre in Poland to the UK on a regular basis.

Please do not hesitate and send us your CV in English in order to discuss details of the project.

In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl