International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
As Team Leader, in addition to the assigned customer service responsibilities, you will have a chance to provide day-to-day direction to a Customer Service team, in order to ensure a high level of service to our customers in close cooperation with Sales team.
As a successful candidate you will have an opportunity work in a fast-paced international environment, develop people and leadership competencies, while being supported by world class processes and tools. You will also be exposed to business processes in the area of Supply Chain and will be able to learn the dynamics of the Sales. You will be surrounded by experienced colleagues, which will give you a chance to learn best practices, but also give you space to grow as a leader and introduce your own ideas into your daily work.
- Coordinate daily activities and workload of a Customer Service team.
- Support team members with setting objectives for their personal development.
- Act as a team resource to resolve service issues that are escalated from customer service team members, internal departments, Sales and customers, identifying root causes and implementing corrective solutions.
- Work closely with team members, CS management, internal departments, customers and Sales to continually identify and implement business process improvements.
- Ensure that new team members are integrated within the team and become operational as quickly as possible.
- Actively represent the team during key business meetings with Sales and other internal departments.
- Play an active role in Key Account Teams and lead close cooperation and communication flow between Customer Service and Sales.
- Be responsible for execution of business objectives and achieving customer satisfaction, as measured by Customer Satisfaction Survey and KPIs results.
- Assure Team Norms and working standards execution within the team.
- Monitor team practices (i.e. order intake, freight optimization, on time delivery, order entry accuracy, cost to serve, etc.) and facilitate corrective measures when necessary
- Work effectively with team members and other Team Leaders to identify and share best practices within Customer Service Organization.
- Support Team Manager in key organizational initiatives by stepping up as a leader whenever necessary.
- Work closely with CS Management on assigned projects regarding cross organizational opportunities and assist in taking strategic decisions regarding objectives settings, team development planning and performance assessment.
- University degree and a minimum of 2 years of previous experience in managing a team
- Previous experience of working in a corporate environment would be an asset, preferably in customer service
- Very good interpersonal skills, including listening, coaching and motivating
- Organizational skills along with analytical and problem solving capabilities
- Ability to multitask and adjust to constantly changing environment
- Fluency in English, German and Polish
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.