German Speaking Consumer Experience Advisor

Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.

• Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
• Process consumer orders, providing information to enable cross selling and upselling of products
• Provide reports, resolve technical queries and undertake associated administrative activities
• Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
• Provide a "High-Touch" consumer service to our customers

• German C1/C2
• English B1/B2
• Excellent communication skills both written and verbal
• The desire to exceed expectations and ability to take ownership of issues
• The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
• Previous experience and knowledge of systems and liaising with suppliers
• Ability to handle difficult situations and tasks
• Computer skills (MS Office)

• Labor contact (full time 40 h/week)
• Private healthcare
• Multisport card
• Christmas vouchers
• Employee command program
• Trainings