German speaking technical analyst with Workforce Management experience

Currently we are looking for candidates for the position of German speaking technical analyst for newly opened Wrocław Business Center of an international organization. 

Responsibilities:

• • Serves as primary support liaison between company and customer and documents incidents in required tracking systems. 
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. 
  • Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools
  • Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments. 
  • Focuses on developing knowledge in specific product suite or operating environments. 
  • Contributes information to the Support knowledge base. 
  • Manages workload effectively following Support Procedures 

Requirements:

• Excellent English language skills
• very good German
• About 2 years of experience  in business line as Logistic, Accounting, Procurement or IT support
• Workforce Management experience 
• Minimum Bachelor's degree in business course or IT
• Good working knowledge of MS Office
• Strong interpersonal and organizational skills 
• The ability to juggle multiple tasks and to work in a fast-paced office environment

We offer:

• Work on a new project for an international, fast growing organization in newly opened Wrocław Center
• Very good working conditions and attractive salary
• Development opportunities in an international company structure
• Private health care and a comprehensive benefits package
• Work in a friendly atmosphere in a group of people with passion