Global E-commerce Manager
Kraków
Global E-commerce Manager
Kraków
Nr Ref.: 1040974
Kraków
Nr Ref.: 1040974
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Summary
The global e-Commerce manager drives strategy and tactics across the company, resulting in increased revenue through all electronic channels in a business to business environment. The candidate will recommend projects and tasks within a strategic framework yielding customer loyalty, platform and channel growth, and productivity. He or she should be very familiar with online shopping and e-Procurement platforms such as Ariba and SciQuest. The manager leads a multinational team, and works cross functionally with sales and marketing, IT and customer service to prioritize and realize high impact improvements in the company’s online transactional capabilities.
Key Responsibilities:
• Drives the global corporate e-Commerce, e-Procurement and customer Self-Service strategic planning efforts and execution planning
• Drives and leads an effective, integrated overall online ordering strategy that increases productivity, enhances the customer experience and increases sales
• Responsible for the development and implementation of the corporate customer Self-Service strategy in order to increase productivity in Customer Care and the businesses and to offer a 24/7 service to customers
• Oversees all e-Commerce related projects to harmonize and streamline the customer experience across all e-Commerce and Customer Self-Service channels: web, phone system, mobile and e-Procurement platforms
• Drives the adoption of e-Commerce and Self-Service initiatives through development of new capabilities, better user experience and new technologies
• Collaborates with team members to find the best functional and technical solutions with a balance of business value, technical complexity and operational costs
• Ensures that the first line agents in Customer Care have the appropriate tools, information and processes in place to adequately assist customers with questions about PerkinElmer’s e-Commerce and Self-Service capabilities
• Leads the 1-1 customer e-Procurement integrations and meetings and decides on the most appropriate solution for each customer related to e-catalogs, punch-out solutions, PO integration and electronic invoicing
• Responsible for the on-time delivery of new electronic catalogs to customers and for the continuous improvement of e-catalog quality and visibility
• Reports on key e-Commerce and customer Self-Service performance metrics to highlight successes, challenges and trends in transactions and costs savings
• Stays current on the newest e-Commerce and Self-Service related technologies and on competitor advances in this area
• 10-20% travel will be required
Desired Characteristics:
• Effective collaborator with ability to partner with internal departments such as Customer Care, businesses, Sales, IT, user experience teams and marketing operations
• Energetic, enthusiastic and entrepreneurial leader, comfortable both with the automation and technical components of the role as well as the business and sales aspects
• Good knowledge of Customer Care processes and experience with automation projects
• Demonstrated ability to motivate and inspire team members while holding them accountable for their performance
• Ability to work effectively as a team leader and collaborate as part of a team
• Excellent interpersonal, verbal and written communication skills
• Highly motivated; proactive and action‐oriented personality; strong sense of urgency
Skill/Education Requirements:
• Proven ability to develop a comprehensive strategy that meets productivity, sales and customer needs and provides a roadmap for future evolution
• 5+ years of proven web e-Commerce and e-Procurement expertise
• Excellent project/time management skills, ability to manage multiple tasks and priorities, strong follow-through
• Capable of simultaneously managing strategic initiatives, projects and production issues
• Ability to build consensus across several stakeholders in a matrix environment
• Minimum of Bachelor Degree in business
PerkinElmer - Making a Difference Every Day
Backed by an outstanding team of 7,400 employees and located in over 150 countries across the world, PerkinElmer is a global leader focused on improving human and environmental health. We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants.
In addition to providing extensive knowledge and expertise and leading capabilities, we are committed to delivering a consistent customer experience around the globe, exemplifying quality, personable, knowledgeable and responsive service and support.
PerkinElmer reported revenue of approximately $2.1 billion in 2012 and is a component of the S&P 500 Index. Additional information is available through 1-877-PKI-NYSE, or at www.perkinelmer.com.
For details, please visit: http://www.hays.pl/jobs/perkinelmer/
In order to participate in the recruitment project, please send us your CV.
We reserve the right to contact only selected candidates.
In your application please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)".
|
hays.pl |