Global Product Support Specialist – Software Support

Our client is one of the most prestigious biotechnology companies. We are looking for professionals who are ready to join the team in Wrocław.

Your duties:

• Supporting development of projects for Service departments
• Managing of products Life Cycle especially in the software which is focusing on diagnostic devices
• Being responsible for new product upgrades and creating new business capabilities
• Creating and performing trainings related to developed services
• Providing compliance of services related to creating application
• Making and supervising of technical documentation which is helpful in case of issues problem solving
• Supervising over the compliance of procedures that are related with operation team performances
• Inputting and distributing data collection in inside CRMs’ system related to creating application products

Our Client offers:

• Opportunity to work on international company
• Opportunity to work with experts 
• Attractive salary and benefits (for example: private medical care, life insurance, language classes, etc.)

You fit if:

• You have higher degree education diploma in some of nature profile specialization such as Bioinformatics, Molecular Biology or other similar
• You have knowledge in Live Science brand area or MDx
• You have strong experience in technical support of services which you also acquire on your last similar to this job position
• You have an experience in maintaining of customers relationship
• You have strong English language skills both written and spoken