A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
Role
We are looking for a person who will be responsible for PwC internal business applications support. The applications are the internal systems used in all PwC offices around the world - in Eastern, Central and Western clusters. The person will be responsible for providing level 2 support for areas related to applications support, new applications boarding, processes usage in issue resolution.
- CRM, ERP, HC applications support as well as Network and Infrastructure support – no previous application knowledge is required
- processing tickets according to IT standards ITIL(R)
- creation of project documentation
- maintaining internal knowledge database
- new applications on-boarding and support transition
Work hours:
- Full-time 24/7 in 8 hours shifts Monday – Sunday (average 5 days a week)
- Work from home (the exception are the first 2-3 months, when internal training will be performed in the PwC office in Warsaw
The ideal candidate for this position should be University graduate, or have 1-2 year experience dealing with application and possess the following skills and experience:
- ability to quickly learn new systems/applications
- excellent communication skills
- ability to diagnose problems according to provided guidelines and to initiate prompt response
- very good English, both spoken and written (minimum FCE level)
- time management
- self-discipline and independence
- good team-player
- Customer service and solution delivery orientation
- experience in Service Desk support will be an advantage
- knowledge on ITIL(R) methodology will be an advantage
- Google Services Support experience will be an advantage
- flexible work that can be adjusted to studies or a research and other outside work activities
- opportunity to learn IT standards, get IT certifications
- ability to work remotely from home without the necessity to relocate
- interesting and dynamic work in a leading consulting company
- defined career path
- stable working environment
- attractive package (medical cover, benfit program)