Global Service Manager
Miejsce pracy: Szczecin
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics present on the market as a global leader for over 20 years.
We’re now looking for an experienced professional, to own, manage and improve the 3Shape Global Service Team. Person will be pivotal in driving a customer centric mindset from within the team and ensuring that quality service is always top of mind.
Our offer:
- Work in an inspiring environment with social, knowledgeable, and experienced colleagues
- Becoming part of global leading fast-growing company
- Further personal growth and development through continuous learning
- Lots of interesting challenges that will require your skills
- Private healthcare and Multisport card to keep you fit and well
Your profile:
- Higher education, preferable technical. Background in electronics, optics will be an advantage
- At least 3 years of experience in relevant area
- Proven people-manager skills and results in developing high performing and highly motivated team
- Previous experience from an international company
- Good Knowledge of Microsoft Office, CRM, ERP, Power BI, Jira, MS Teams, Sharepoint
- Quality and Continuous improvement process mindset
- Fluent in English, both oral and written
Responsibilities:
- Leading global service operations department, setting strategy, direction and goals for its functioning
- You will be responsible for strategy alignment and implementation for Global Service teams by setting policies, processes implementation and good practices.
- You will oversee the service delivery team daily activities, including training with focus on continuous improvement and customer satisfaction
- You will continuously develop service delivery tools and methodologies
- You will forge relationships with key stakeholder for global services project execution
Your profile:
- Higher education, preferable technical. Background in electronics, optics will be an advantage
- At least 3 years of experience in relevant area
- Proven people-manager skills and results in developing high performing and highly motivated team
- Previous experience from an international company
- Good Knowledge of Microsoft Office, CRM, ERP, Power BI, Jira, MS Teams, Sharepoint
- Quality and Continuous improvement process mindset
- Fluent in English, both oral and written
Responsibilities:
- Leading global service operations department, setting strategy, direction and goals for its functioning
- You will be responsible for strategy alignment and implementation for Global Service teams by setting policies, processes implementation and good practices.
- You will oversee the service delivery team daily activities, including training with focus on continuous improvement and customer satisfaction
- You will continuously develop service delivery tools and methodologies
- You will forge relationships with key stakeholder for global services project execution
