Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.
Global Services & Support Specialist
Location: Wrocław
Position Description
The Global Services & Support team continuously develops, implements and maintains processes, the associated technical system infrastructure, documentation and KPIs for Service departments. Main internal customers are the operational Service teams such as TechService, Service Administration, Service Dispatch, Field Service as well as Repair Centers.
The Specialist Global Services & Support works as part of a global team of specialists and specifically
- Drives technical details for our Global Call Center Solution together with the IT Department.
- Support Service process, their implementation and maintenance.
- Participate Service projects following best practice project management standards.
- Executes data collection and automation to facilitate KPI reporting for Services department.
- Proactively guides operational Service teams on adoption of best practice Service system usage.
- Gives pro-active feedback to colleagues and team/management.
- Closely interacts with IT departments to represent and translate Service business needs into IT requirements.
Position Requirements
- Operational working experience in Service department (Technical and/or Customer Support).
- Working experience with Call Center Solution and either Service Management, ERP or CRM software systems (e.g.SAP, SFDC).
- Project experience.
- Solid working experience with data handling and automation.
- Organized and diligent working style following a structured approach to problem solving.
- Technical and/or scientific degree/education in service, science or general business administration.
- Very good English language skills both written and spoken.
Personal Requirements
- Ability to handle extensive workloads and show flexibility
- Ability to work independently
- Embracing change as an opportunity
The offer:
- Stable employment within business hours,
- Friendly work environment within an international and inspiring team of professionals,
- Convenient office location,
- Work with business professionals across Europe,
- Acces to training and professional development,
- Benefits package (private medical care, sports card, language classes, etc.)