At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Global Supply Chain & Customer Service Specialist (m/f/d)

Location: Warszawa, Job ID: 106869

About the position:

As a Global Supply Chain & Customer Service Specialist, you will support end‑to‑end operations within the GBS scope, ensuring timely and accurate supply of finished, semi‑finished, and raw materials to JTI Markets and 3rd Party Partners. You’ll work closely with factories, suppliers, logistics partners, Finance, R&D, Markets, and other teams to keep our supply chain running smoothly.

You will handle Customer Service and Supply Chain activities in SAP ECC, IBP, and Transportation modules, providing reliable operational support and ensuring on‑time, in‑full delivery and billing for assigned Markets and Customers. Acting as a key link between internal and external stakeholders, you’ll help maintain seamless product flow and uphold JTI standards across all processes.

Responsibilities:

Coordinate the phase-in and phase-out of the portfolio for designated markets/customers/factories
Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are accurate and completed in a timely manner for detailed order output
Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment
Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year-end closing
Liaise with forwarders/carriers for transport document establishment
Build company service-related purchase orders as recorded

Requirements:

High School Diploma and/or Commercial Diploma
3-5 years of experience in Supply Chain and Customer Service in a multinational company. At least 12 months in a GSC&CS Associate role
Proficient in English (written & spoken). Additional language(s) such as French or Spanish is an asset
SAP Hana experience or other ERP
Logistics knowledge
Familiarity with Microsoft Office (Excel, Word, and PowerPoint)
Excellent organizational skills and the ability to manage multiple tasks and projects simultaneously

What we offer:

Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities

Benefits:

Family Leave
Investment
Life Insurance
Medical Care
Multisport Card
Pension Plan

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If this role is what you're looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

Poznaj

JTI GBS Poland sp. z o.o.

Current job offers

See on map

Why is it worth joining JTI GBS Poland?

JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.

JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.