Head of Clients for Life

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international start-up specialized in software for e-commerce, we are looking for Head of Clients for Life– role based in Łódź, Poland.

Head of Clients for Life will build and manage the team responsible for the full post-sale cycle, including: on-boarding, Client support, upgrades and retention. He/she will enable Clients to be as successful as possible in using the Warehouse Management System (WMS). Key responsibilities include devising and executing 24/7 strategy that will improve Client experience, this will include building and motivating a hungry team, dedicated to the customer success as well as creating and managing Client satisfaction scoring (CSAT) processes to measure Client feedback & introduce improvements. Head of Clients for Life will also intervene personally for major incidents regarding the Client and will lead the transformation of the business towards high level of Clients satisfaction.

The perfect Candidate should have a great experience leading a Client Success team - ideally for a SaaS company and to a multinational user base, excellent management skills, fluent English and understanding of what world class service and support looks like for SaaS enterprise users. He/she should be data-driven decision maker, adaptable problem-solver and empathetic towards Clients. Excellent knowledge of IT service management (ITIL) practices and standards is highly desired.

Our Client offers stable working conditions, start-up environment and international exposure. This role is highly independent, includes full-time training and possibility to develop in a fast-paced company.

If interested, please apply promptly via our online system.

We will contact only selected Candidates.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl