Head of Customer Care

• lead and motivate a team ofprofessionals
• develop and implement customerservice policies and procedures
• direct the daily operations ofthe customer service team
• plan, prioritize and delegatework tasks to ensure proper functioning of the department
• handle complex and escalatedcustomer service issues
• monitor accuracy of reportingand data base information
• identify and implementstrategies to improve quality of service and productivity
• liaise with company managementto support and implement growth strategies
• collect and analyze relevantdata to improve customer care service
• co-ordinate and manage customerservice projects and initiatives
• look at new opportunities forthe business to drive revenue

•  B2B/B2C customer serviceexperience
• supervisory experience (atleast 1 year)
• proficiency in MS Officeapplications and  CRM systems
•  very good written and spokenEnglish
• excellent analytical andreporting skills
• ability to work under pressure
•  very good communication skills
• experience with e-Commerce is aplus

• a challenging position with agreat deal of responsibility and ownership
• responsibilities,initiative-driven work & creativity

On the top of that:

• market rate salary &benefits
• fresh fruits
• day off to celebrate yourbirthday
• meal vouchers

If you are interested in this offer pleasesend your application by clicking Apply button.