Manpower® is the global leader incontingent and permanent recruitment workforce solutions. We provide theagility businesses need with a continuum of staffing solutions. By leveragingour trusted brand, we have built a deeper talent pool to provide our clientsaccess to the people they need, faster. We effectively assess and developskills, keeping our associates ahead of the curve, so they can get the job doneeach time, every time.
Currently, for one of our clients, we arelooking for:
Head of Customer Care
Praca Stała
Miejsce pracy: Łódź
Zadania:
- lead and motivate a team ofprofessionals
- develop and implement customerservice policies and procedures
- direct the daily operations ofthe customer service team
- plan, prioritize and delegatework tasks to ensure proper functioning of the department
- handle complex and escalatedcustomer service issues
- monitor accuracy of reportingand data base information
- identify and implementstrategies to improve quality of service and productivity
- liaise with company managementto support and implement growth strategies
- collect and analyze relevantdata to improve customer care service
- co-ordinate and manage customerservice projects and initiatives
- look at new opportunities forthe business to drive revenue
- B2B/B2C customer serviceexperience
- supervisory experience (atleast 1 year)
- proficiency in MS Officeapplications and CRM systems
- very good written and spokenEnglish
- excellent analytical andreporting skills
- ability to work under pressure
- very good communication skills
- experience with e-Commerce is aplus
- a challenging position with agreat deal of responsibility and ownership
- responsibilities,initiative-driven work & creativity
On the top of that:
- market rate salary &benefits
- fresh fruits
- day off to celebrate yourbirthday
- meal vouchers
If you are interested in this offer pleasesend your application by clicking Apply button.
