Manpower® is the global leader incontingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brand, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the job done each time, every time.
Currently, for one of our clients, we are looking for:
Head of Customer Care
Praca Stała
Miejsce pracy: Łódź
Zadania:
- lead and motivate a team of professionals
- develop and implement customer service policies and procedures
- direct the daily operations of the customer service team
- plan, prioritize and delegate work tasks to ensure proper functioning of the department
- handle complex and escalated customer service issues
- monitor accuracy of reporting and data base information
- identify and implement strategies to improve quality of service and productivity
- liaise with company management to support and implement growth strategies
- collect and analyze relevant data to improve customer care service
- co-ordinate and manage customer service projects and initiatives
- look at new opportunities for the business to drive revenu
- B2B/B2C customer service experience
- supervisory experience (at least 1 year)
- proficiency in MS Office applications and CRM systems
- very good written and spoken English
- excellent analytical and reporting skills
- ability to work under pressure
- very good communication skills
- experience with e-Commerce is a plus
- a challenging position with a great deal of responsibility and ownership
- responsibilities,initiative-driven work & creativity
On the top of that:
- market rate salary &benefits
- fresh fruits
- day off to celebrate your birthday
- meal vouchers
