Head of Customer Care

• lead and motivate a team of professionals
• develop and implement customer service policies and procedures
• direct the daily operations of the customer service team
• plan, prioritize and delegate work tasks to ensure proper functioning of the department
• handle complex and escalated customer service issues
• monitor accuracy of reporting and data base information
• identify and implement strategies to improve quality of service and productivity
• liaise with company management to support and implement growth strategies
• collect and analyze relevant data to improve customer care service
• co-ordinate and manage customer service projects and initiatives
• look at new opportunities for the business to drive revenu

•  B2B/B2C customer service experience
• supervisory experience (at least 1 year)
• proficiency in MS Office applications and  CRM systems
•  very good written and spoken English
• excellent analytical and reporting skills
• ability to work under pressure
•  very good communication skills
• experience with e-Commerce is a plus

• a challenging position with a great deal of responsibility and ownership
• responsibilities,initiative-driven work & creativity

On the top of that:

• market rate salary &benefits
• fresh fruits
• day off to celebrate your birthday
• meal vouchers