Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE Service Business is responsible for developing and managing processes and solutions to maximize the performance, availability and safety of elevators, escalators and automatic building doors to deliver the best People Flow™
experience.
Head of Customer Solution Engineering
Miejsce pracy: Warszawa
RESPONSIBILITIES:
- Drive development actions to improve performance in Technical Sales support and engineering division in CEE countries
- Leads Customer Solution Engineer teams together with current Team Leaders :
- Setting targets including functional KPI´s management and driving improvement actions
- Balances FL resource allocation according to business priorities
- Competence development and deployment
- Gathers and shares customization requirements and identifies offering standardization opportunities
- Ensure CSE teams meets:
- Customer needs
- KONE targets for total cost
- KONE quality requirements for full life cycle and maintainability
- Codes and standards compliancy and ensure that compliancy responsibilities are clear and documented
REQUIREMENTS:
- Higher education in a relevant field, e.g. engineering
- Experience of working in international and multicultural environment, change management & driving the culture change
- Minimum 5 years' relevant work experience, analytical skills with business acumen
- Excellent communication skills in English language
- Willingness to work in a global organization, some traveling required
WE OFFER:
- Work in a stable international organization based on contract of employment;
- Development opportunities;
- Annual bonus system;
- Private medical care for an employee, with the possibility to extend insurance for family members;
- Multisport card;
- Additional life insurance