Head of Delivery

We are currently seeking an experienced individual to join this team as Head of Delivery, Communications Hub. The role will be accountable for the implementation and oversight of the relevant delivery methodologies to ensure the production of product roadmaps, deployment plans and delivery commitments. The successful candidate will be part of and work with the Communications Hub business and technical leadership to ensure features, products and platforms deliver the expected value. He or she will coordinate with other functions both within the team and the wider organisation to assure delivery. The ideal candidate will have a ‘can do’ attitude and focus on what needs to be unblocked to achieve the goals, be willing to escalate early creatively leveraging the global team and drive results through interactive engagement with the technology executive leadership. In addition, he/she should be able to demonstrate experience in delivering software solution with customisation deployed both on premise and in the cloud.

In this role, you will be required to:

• Lead and manage multiple large, highly visible, enterprise-level deliveries, consisting of multiple cross functional teams using lean/agile methodology in a fast-paced environment that crosses multiple business divisions and requires coordination within a large and complex dependency network

• Play a leadership role to help establish the appropriate people, process, and tools across teams distributed around the globe

• Coach and support teams as needed to optimise flow and have the ability to align delivery methodologies

• Work closely to support the scrum masters, delivery managers and their team’s development while removing blockers and impediment to accelerate E2E delivery into prioritised markets; leveraging organisational resources to improve capacity for project work; and mentoring and developing team members Champion agile and lean principles to reduce lead time of delivering product to markets while creating a culture of continuous improvement

• Manage stakeholders expectations and working relationship with the teams with focus on transparency and collaboration

• Control and manage both financial and resource actuals and forecasting across the programme.

• Accountable for both recovered and direct cost

To be successful in this role you should meet the following requirements:

• 8+ years’ experience in an end-to-end IT project management role and able to evidence successful delivery of multiple projects/initiatives

• 5+ years of IT programme management experience with evidence of driving programmes of a global nature

• Proven track record of IT delivery using Agile and/or DevOps methodology within a Digital environment

• Prior experience of working with Digital technology and/or banking systems

• Excellent communication and interpersonal skills

• Experience using key tools including GPDM, Clarity, Jira and Confluence

• Experience of delivery on a global scale (i.e. across time zones & geographies and with remote teams in London, Poland & India)

• Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines

• Entrepreneurial, positive, proactive and can-do attitude

• Experience in agile delivery management at top financial services brands

• Experience of the management of web and third party integrations

• Experience working with large technology companies who have managed deliveries at scale

• Strong experience in agile software delivery

• Availability to undertake national and international travel required for this role,

• Project Management accreditation (desirable)

• SAFe accreditation (desirable)