Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Help Desk Administrator
Wroclaw
YOUR TASKS
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end-users
- Installing and supporting different applications on users PC’s
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
OUR REQUIREMENTS
- Very good English language skills
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Good knowledge of Windows operating systems
- Readiness to work on shifts (8-hr fixed shifts)
WOULD BE AN ASSET
- Previous experience in a similar position
- Openness to learning new skill
YOUR BENEFITS
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Remote work possibility
- Free company bus from the center of Wrocław
- A package of co-funded benefits: multisport card, lunch passes, private health care as well as life insurance for you, your partner, and family members
Would you like to join our team? Please send your CV in English.
YOUR TASKS
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end-users
- Installing and supporting different applications on users PC’s
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
OUR REQUIREMENTS
- Very good English language skills
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Good knowledge of Windows operating systems
- Readiness to work on shifts (8-hr fixed shifts)
WOULD BE AN ASSET
- Previous experience in a similar position
- Openness to learning new skill
YOUR BENEFITS
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Remote work possibility
- Free company bus from the center of Wrocław
- A package of co-funded benefits: multisport card, lunch passes, private health care as well as life insurance for you, your partner, and family members
Would you like to join our team? Please send your CV in English.
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic