Help Desk Consultant

Duties:

• Answer incoming client calls and offer support within requested area
• Cooperate with technical support and field service engineers
• Check quality of service tickets in customer service applications and create needed reports
• Escalate potential problems and complex incidents requiring urgent attention

Requirements:

• Willing to work in the shift system
• Very good knowledge of one of German, French, Greek, Norwegian or Italian language in speech and writing
• Knowledge of English on an upper-intermediate level
• At least high school diploma (preferable in the technical or IT field)
• Goal- and client-oriented person
• A basic knowledge of computer’s construction, the ability to diagnose arising issues
• A knowledge concerning computer equipment services would be a plus

We offer:

• International working environment
• Private medical care
• Sport membership card
• Professional growth in the structure of a company
• Trainings