Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.
Currently we are looking for the candidate for the position of:
Helpdesk Consultant
Location: Lodz, Poland
Key responsibilities:
- Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client
- Diagnose the issue and provide a path to resolve it
- Configuring and Troubleshooting all technical issues with hardware and software
- Accurately log all interactions in the ticketing tool
- Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution
- Update / Create knowledge base for new learnings
- Interact with Level 2 and 3 support teams and third party vendors for follow-ups on break fix
Requirements:
- Fluency in English
- 1 year of experience in a 1st / 2nd line helpdesk / tech support process supporting either standard software applications like Office, Lotus Notes etc. or providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.
- Technical degree / diploma preferred
- Technical understanding of MS Operating Systems, MS Office, & other basic software applications
- Formulate gathered unstructured information to a formal requirement
- Good analytical ability
- Ability to navigate common user interface elements
- Good listening skills - ability to understand ambiguous information, probe and consolidate into useable data
- Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- External and internal training programme
Only applications with the below enclosure will be accepted:
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