About us
Capgemini is one of the of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BS employs over 3800 specialists in its offices located in Krakow and Katowice
Job description
As a member of the team, participates in meeting service levels, contributes to key measurement targets of the team and delivers a high quality and cost effective service. Responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date (following strictly Change Request process requirements).
Main accountabilities
- Assists team members in their own priority setting
- Maintains appropriate plans and workload profiles and uses these to commit to sensible targets
- Ensures appropriate escalation procedures adopted and followed by team
- Process end-to-end master data transactions, e.g. new joiners, employees’ movements (transfers, promotion) and leaver requests
- Process HR Administration requests
- Answer client’s calls and emails
- Process client’s queries and escalations
- Provide clarification of HR policies and procedures
- Organize knowledge sharing sessions internal and cross teams
- Successful process related problem solving
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes and in accordance with Change Request process
- Reporting
Requirements
- 1 year of professional experience in HR / HR Outsourcing area
- Excellent German communication skills (both verbal and written) – C1 level
- Very good knowledge of English (Both verbal and written) – B2 level
- Good analytical and problem solving skills, attention to detail
- At least basic level of MS Excel skills
- Strong interpersonal skills and proactive approach
- Bachelor\'s degree
- Process specific systems/tools knowledge, e.g. SAP, CRM system would be an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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