HR Employee Advisor with French

The role:
As a HR Employee Advisor in our team in Krakow, you will play an important role in providing excellent HR services for UBS employees in Switzerland.

Working shifts between 8.00 - 18.00.

The role is located in the UBS office in Krakow (Green Office).

Responsibilities:

• Taking full responsibility for handling and resolving all level 1 HR queries and issues (covering onboarding, workforce administration, employee lifecycle and exit administration) raised by employees and line managers via phone and/or e-mail
• Logging and tracking requests in the case management tool with a high degree of accuracy
• Maximizing employee and line manager satisfaction by optimizing call answer time, call handling time, resolution of issues without escalation, first call resolution and maintaining a client-oriented attitude

Requirements:

• Very good knowledge of written and spoken English and French
• Excellent communication skills and ability to work in a team
• High degree of client orientation and true service oriented mindset
• Strong attention to detail combined with successful time management and prioritization skills
• Ability to work in a dynamic environment

Additional assets:

• Experience in HR, Customer Service or Shared Service Operations (insourced or outsourced)
• Advanced MS Office skills
• Knowledge of German