The role:
As a HR Employee Advisor in our team in Krakow, you will play an important role in providing excellent HR services for UBS employees in Switzerland.
Working shifts between 8.00 - 18.00.
The role is located in the UBS office in Krakow (Green Office).
Responsibilities:
- Taking full responsibility for handling and resolving all level 1 HR queries and issues (covering onboarding, workforce administration, employee lifecycle and exit administration) raised by employees and line managers via phone and/or e-mail
- Logging and tracking requests in the case management tool with a high degree of accuracy
- Maximizing employee and line manager satisfaction by optimizing call answer time, call handling time, resolution of issues without escalation, first call resolution and maintaining a client-oriented attitude
Requirements:
- Very good knowledge of written and spoken English and German
- Excellent communication skills and ability to work in a team
- High degree of client orientation and true service oriented mindset
- Strong attention to detail combined with successful time management and prioritization skills
- Ability to work in a dynamic environment
Additional assets:
- Experience in HR, Customer Service or Shared Service Operations (insourced or outsourced)
- Advanced MS Office skills
- Knowledge of French
