Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
HR Front Office Specialist with English (C1)
Job location: Nowy Tomyśl
Nr ref.: 4-14-59717
For our Client, new established Shared Service Center in Nowy Tomyśl, we are looking for candidates for the position of: HR Front Office Specialist with English (C1)
Key responsibilities:
- Operational excellence - First point of contact for managers and employees for all HR transaction-related queries
- Handles telephone calls and e-mail queries into the HR SSC - Act as first filter
- Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back-Office (Specialists) when unable to resolve them personally
- Ensures that all queries are logged using the enquiry management tool
- To update the HR database with employee details/amendments
- Handles general inquiries, supported by answers to predefined questions
- Provides administrative support
- Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction
- Supports training of new agents
Requirements:
- Education: Bachelor’s degree required
- 1 - 2 years of experience as HR Front office / Customer service experience required (SSC experience desirable)
- Strong adherence to set rules/SLAs and rules required
- General HR knowledge preferred.
- Fluency in English and one other Major European Language Required
- Excellent Customer Service skills
- Excellent communication skills
- Ability to work under pressure and tough deadlines
- Experience with HR Cloud Systems preferred, preferably SAP SuccessFactors
Benefits:
- International environment and active participation in challenging projects
- Open communication at all levels of the hierarchy
- Personal and professional development
- Stable work in a friendly team
- Flexible working hours
- Possibility to work in the combined stationary and home-office modes
- Training and integration events
- Atractive benefit package
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".
