HR/Payroll Services Delivery Manager

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

Responsibilities:

• cooperate closely with Team leaders and promote company values and deliver high-professional, accurate, timely, compliant and consistent services,
• constantly strive for customer service level improvement, and promote customer focus among co-workers,
• manage operational efficiency through observation, communication, analysis, problem definition, and development of responses and solutions,
• support Team Leaders and co-workers in learning by continuously using coaching,
• encourage co-workers to share their experiences and ideas,
• promote collaboration and build good relationships between different units in the organisation around common goals,
• identify and implement simple and efficient solutions,
• ensure adherence to Service menu, Service Level Agreements and KPI,

Requirements:

• Very good  English language skills
• Knowledge of PA/PY standards in the target country
• Relevant professional experience in PA/PY area
• Very good analytical and interpersonal skills
• excellent at building relationships and co-operating with people from different units and cultures. - service oriented and customer focused background

• strong drive and the ability to take decisions and delegate responsibilities.

• excellent leadership skills, capability to motivate and inspire others.

• ability to create structure, strong result orientation, capability to prioritize, understand and manage change.

We offer:

• Attractive salary
• Rich package of additional benefits
• Opportunity to develop in an international organisation