HR Processes Senior Specialist
Kraków
Nr ref.: 2492206
Aon Sp. z o.o.
HR Global Operations Team provides Human Resource administrative services to Aon colleagues globally.
HR Processes Senior Specialist is responsible for supporting employee life cycle processes, driving process improvement initiatives, including identifying where synergies exist and opportunities for consolidation, standardization, process excellence or other improvements.
Detailed Responsibilities:
- Responding to complex incoming cases and delivering business results by facilitating stakeholder management accountability and collaboration
- Appropriately assigning incoming work to team members
- Employing the service delivery business model to build professional working relationship with internal clients
- Engaging with key stakeholders and customers to educate, communicate, and enforce operating procedures, process and approvals
- Training less experienced team members on more complex and non-standard processes; responding to escalated issues
- Coaching team members on providing high quality services and client relationship building
- Initiating and coordinating change or improvement projects and helping the team apply the changes in daily work
- Ensuring process documentation and general processing principles are followed
- Ensuring business requirements and SLAs are understood and followed
- Building sustainable relationships of trust through open and interactive communication tailored to varied stakeholder audiences and geographies
- Acting as subject matter expert sought for counsel, knowledge and partnership
- Supporting steady state Workday technology and process change requests by driving requirements development, testing and migration approvals for owned business processes
Requirements:
- 2-3 years of experience in HR Administration is a must
- Experience of working in an international environment
- Advanced knowledge of HR systems (Workday would be an asset)
- Advanced knowledge of MS Office (Excel, Word, Outlook – is a must, SharePoint – is an asset)
- Very high attention to details
- Ability to analyse data and check its accuracy
- Position requires fluent English (C1)
- University degree or equivalent
- Client focus approach
- Ability to meet tight deadlines under time pressure
- Ability to prioritize tasks according to volumes
- Ability to manage assigned projects successfully
- Spotless record and strong ethos
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues