Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brand, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the job done each time, every time.
HR Services Representative with Dutch
Praca Stała
Miejsce pracy: Wrocław
Nr Ref.: HRD/049/OQQ
Zadania:
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (including: phone inquiries, email/web tickets, IRS responses and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs "off-phone" tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
- Minimum 1 year equivalent work experience at any HR position preferred
- Bachelor's degree or higher from an accredited university
- Knowledge of HR systems is an advantage: Workday; Success Factors; GWN; SAP, SalesForce or other HR Systems
- Knowledge of languages: English and Dutch
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to develop career path in a new organizational structures
- Modern and friendly work environment with open door policy
- Professional trainings and onboarding package
- Competitive salary
