HR Services Specialist for US and Canada

First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality 
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach

• 1 year in HR or Payroll, or in a call center environment
• Proficiency with Microsoft applications
• Excellent spoken and written English
• Bachelor’s Degree or equivalent experience
• Numerical attitude/analytical skills
• Knowledge of HR or Payroll policies and processes
• Ability to handle confidential issues with discretion
• Ability to work between 10:00-18:00

• International working environment and unique company culture
• Personal development opportunities
• Friendly atmosphere in dynamic team
• Full time employment contract with salary corresponding to qualification
• Benefits package including medical care, insurance, sport activities and other