HR Services Specialist for US and Canada

First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.  

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality 
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach