Hello, future! Here we come. CH2M is now Jacobs. Today is the day when everything about our industry changes. Today, our two great companies join together to deliver more: The promise of a more connected, sustainable world. As our two great companies unite, you may see legacy branding, language or processes and you may be hired into either CH2M or Jacobs as legalities and situations require. Regardless, know that you will be part of an exciting industry change: Everything is possible.
At CH2M/Jacobs you will join an inclusive and dedicated team working on some of the world's most impactful projects. Hard problems energize us, and fresh solutions delight us. This approach has defined us for more than 60 years, and it will drive us for the next 60 and beyond. Close collaboration among so many skilled and creative problem solvers gives us the power to safely and successfully execute almost any client project.
First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.
Responsibilities:
- Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
- Navigates on company's systems and tools and explains their functionality
- Processes information, data, transactions, and letter related to HR or Payroll data
- Tracks customer contacts and inquiries in case management system
- Monitors case management system and reassigns tasks to appropriate teams
- Escalates necessary matters to policy owners for resolution
- Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
- Conveys a professional, knowledgeable, helpful and confidential approach
- 1 year in HR or Payroll, or in a call center environment
- Proficiency with Microsoft applications
- Excellent spoken and written English
- Bachelor's Degree or equivalent experience
- Superior customer service skills
- Organizational and multi-tasking skills
- Ability to communicate clearly and concisely
- Ability to problem solve
- Experience with HR or Payroll applications or case management systems reports, and databases
- Numerical attitude/analytical skills
- Knowledge of HR or Payroll policies and processes
- Ability to handle confidential issues with discretion
- Ability to work in a team environment
- International working environment and unique company culture
- Personal development opportunities
- Friendly atmosphere in dynamic team
- Full time employment contract with salary corresponding to qualification
- Benefits package including medical care, insurance, sport activities and other
- Independent role and flexible working hours
CH2M is now Jacobs, join us and love what you do. Focus on tackling the toughest challenges with a smile as you support the development of life - changing infrastructure that improves communities across the world. See the inherent value in your point of view as you deliver for our clients.
