HR Services Team Lead

Requirements:

• 5 years of experience in an HR function
• 3 years of experience managing others
• Very good knowledge of English (B2 or higher)
• Completed degree in higher education (BA)
• Shows customer, service mind-set and a proactive way of working to service the customers in a “can do” attitude
• Experience in HR Shared Services/BPO/GBS for a global company; experience in a multinational environment/company preferred.
• Process Improvement Experience, Lean Six Sigma Qualification is an asset
• Experience working in HR systems (Workday experience is an asset) and strong working knowledge of MS Office
• Experience using Case Management software
• Excellent communication skills, ability to cooperate in international, matrix organization and consumer oriented attitude
• Ability to work independently and as a team member
• HR administration experience/awareness of HR policies and procedures
• Analytical capability to analyze, interpret data and provide insight

Responsibilities:

• Team management:
  • Developing goals and objectives with direct reports and providing appropriate follow-up.
  • Conducting monthly check-in’s (1:1) with each direct report to discuss performance, development, etc.
  • Completing performance reviews in a timely manner.
  • Supervising work allocation, readjusting priorities as necessary to meet business needs.
  • Providing recommendation on resource requirements to leadership for approval.
• HR Processes management and improvement:
  • Managing processes of HR transactions, incl. HR administration, compensation, learning & development, performance & career planning, talent acquisition
  • Workday/LM system data/metrics analysis & reporting for above areas
  • Continuously working on identifying process optimization opportunities; driving and actively contributing to implementation. 
  • Implementation of best practices to gain efficiency and drive productivity gains.
  • Conducting internal control over HR transactions, including SLA and KPI reporting.
  • Developing and implementing new procedures as necessary to ensure consistent service delivery, communicating the changes and training team members as appropriate.
  • Support in aligning existing processes to relevant legislation changes; ensuring procedures are up-to-date and team members are updated on changes
  • Identify, recommend and agree appropriate solutions with the HR Process Lead that will support improvement in costs, service or employee satisfaction.
  • Addressing and resolving complex problems that are escalated from team members

We offer:

• Great opportunity to develop your career within a brand new organization which is growing at a very fast pace
• Working in an international and multicultural environment
• Attractive salary, bonuses and benefits package
• Pleasant working atmosphere