Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź, hires almost 900 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Joining Capita Poland is a perfect option for anyone willing to specialise in the Human Resources sector. Considering the emergence and development of various HR-orientated projects, our company currently offers a variety of career opportunities for hard-working students, ambitious graduates and talented specialists. Depending on your professional interests and skillset, your tasks could include looking for top-quality candidates and hidden talent, performing employment screening calls, supporting new and existing contactors, providing advice on various HR processes or dealing with learning and development enquiries, among many other exciting daily challenges.
Depending on the business area and project you decide to join, your tasks will include – but will not be limited to – the ones listed below.
Sourcing
-
Using multiple sourcing platforms to find relevant candidates
-
Engaging with candidates via phone to determine their suitability for a given role
-
Creating a pipeline of candidates for both immediate and long term needs
Screening
-
Completing employment screening to conclusion
-
Maintaining a sensitive approach to personal data of applicants in line with Data Protection requirements
-
Working to own initiative and portraying first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients
Onboarding
-
Providing responses to queries from new joiners, existing contractors and Recruitment Teams
-
Agreeing start dates with recruitment team and Hiring Managers
-
Issuing contracts and chasing contract returns as appropriate
Contactor Service
-
Becoming an expert in the processes and systems that impact the contractor including but not limited to, timesheet error, expenses and holiday
-
Understanding the existing customer service model deployed to major clients
-
Providing guidance and information to contractors on process, procedural, legislative and payroll issues
Learning and Development
-
Managing day to day enquiries (by email and phone) from clients, regarding the logistics of various learning services
-
Sourcing suitable solutions to learning and development requirements based on the client needs and operating model
-
Handling all issues and complaints relating to learning services in a sensitive and professional manner
-
Are fluent in English (both spoken and written)
-
Are a graduate or student available to work full-time
-
Are familiar with MS Office
-
Have strong analytical or customer service skills
-
Are open minded and have a ‘Can Do’ attitude
-
Have strong multi-tasking and prioritisation skills
-
Have a keen eye for details
-
Are proactive and problem solving
-
Are a team player who can also use own initiative
-
Friendly work atmosphere and positive environment with a great work-life balance
-
Workplace in the city centre
-
Private medical healthcare
-
Benefit packages including Multisport card
-
A 30-minute lunch break included in the 8-hour working day
-
After work activities (football team, volleyball team, charity events, etc.)
-
Access to free in-house English classes with our dedicated English Trainer
-
Opportunity to become one of the internal Trainers
-
Work in an international and multicultural environment
