Capita is a leading business services provider with over 75,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.
Capita is currently recruiting for motivated individuals into the Employee Benefits team in Kraków for the position of:
Implementation Consultant
Kraków
Responsibilities:
- Gather and interpret client requirements and processes, and translate these into online solutions
- Undertake system demonstrations when required to existing clients
- Produce detailed web requirement documentation and specifications
- Facilitate internal and external system training, and provide appropriate documentation
- Review existing business processes and establish new operating procedures where required
- Conduct system configuration quality control activities
- Support the technical development of our technology platforms through participation in analysis and design, and specification production for new and/or enhanced developments
- Manage system configuration activities and quality
- Risk and issue identification and mitigation
- Lead client implementation projects
Required skills:
- Good understanding of the employee benefits area is a must
- Strong analytical and numerical abilities
- Understanding of project cycles
- Excellent client management skills
- Fluent in spoken and written English (B2/C1 level)
- Attention to detail and high level of data accuracy
- Ability to prioritise work and escalate issues when appropriate
- Time Management skills
We offer:
- True work-life balance (8-hour workday with 30 min. lunch break included)
- Unique city centre office location at Lubicz 23
- Attractive Luxmed medical healthcare
- Multisport Plus/Classic and MultiKafeteria benefit systems
- In-house English lessons
- Social activities (football team, volleyball team, charity events, etc.)
- A vast variety of trainings provided to develop
- Coaching and mentoring programmes to help you grow
- Free Fruit Mondays
