Incident Coordinator

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client,  the leading global advisor in the area of risk and people, we are currently looking for Candidates interested in Incident Coordinator position for new investment located in Kraków - Technology Restoration and Availability Control Centers (TRACC).

Your new role
On this position you will assist and occasionally lead Incident Command process to ensure service outages are efficiently managed through restoration, minimize service impact and improve timeliness of communication. You will be responsible for developing high quality communications which are executive, technology and business level ready, maintaining incident’s notes, delivering them for further analysis and cooperating with other teams due to identifying improvement opportunities and ensure end-to-end success of the Incident Management process.

What you'll need to succeed
To be successful Candidate you need to possess at least 5 years of technology incident management experience gained in large global enterprise environment. You should have strong knowledge of industry-recognized frameworks, relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure) and IT service delivery. This position requires excellent analytical, problem solving and sound judgement skills.

What you'll get in return
Our Client offers opportunity to build a state-of-the-art command centre from scratch, career growth and competitive salary with benefit package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl