Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Location: Cracow
Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Devire Outsourcing IT is a form of a partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest resolutions to market.
Our Client is the worldwide leader in IT, networking, and cybersecurity solutions. The company helps companies of all sizes transform how people connect, communicate, and collaborate.
Currently, for our Client, we are seeking an Incident Manager to join a team of extremely talented professionals supporting the global Security infrastructure for a strategic financial services customer.
What You Will Do
- Act as a focal point for high impact, large account problem resolution
- Work on complex problems where analysis of situations requires an in-depth evaluation of factors
- Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
- Effectively communicate issues to engineers within the support team and resolutions/workaround to the customer
- Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
- Perform ad-hoc analyses and tasks as assigned
- Provide guidance and leadership to less experienced engineers
- May require some travel to customer locations in this role
Who You Are
- Must understand and have worked in an operational environment such as a SOC/NOC or IT for 5-10 years
- Demonstrated leadership experience in the area of Security or Network Operations
- Proven planning, prioritization, and organizational skills
- Experience with developing and presenting customer consumable reports on Operational performance and efficiency
- Demonstrated drive for continuous learning, results-orientation, and teamwork
- Firm Understanding of ITIL Process guidelines, with a specific focus on Incident, Problem, and Change Management
- Ability to drive change through innovation & process improvement
- Ability to manage projects and drive action items with customers and cross-functional peers
- Proven crisis management skills
- Build internal and external client relations
- Professional & concise communication (written & verbal)
- BS in Engineering/Computer Science/IT and/or equivalent experience
- Certifications: ITIL, Cisco CCNA/CCNP or better
Our Client Offers
- Working in a world-class team gaining hands-on experience and the ability to earn industry-leading certifications
- Working with a group of highly-skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers
- Working for a leading corporation with a stable market position
- Salary based on B2B contract
- Long-term employment
- Possibility to work and grow in an international environment
- Possibility to collaborate with like-minded innovators in a fun and flexible culture that has earned Company global recognition as a Great Place to Work
