Information Management Assistant (IT Support Expert)

Job description

Basic function of position

The incumbent serves as an IT Support Specialist for U.S Embassy managed local area networks (LANs), hardware and software.  This position provides day-to-day management, monitoring, troubleshooting, and maintenance of LANs, hardware, and software, ensuring optimal system performance and proper computer security standards are sustained.  Provides user help desk support and training on business applications, including Microsoft Office 365 desktop and cloud applications, cloud-based software and services, web conferencing technologies, and other proprietary software and systems.  Assists in server, workstation, and hardware installations, imaging, upgrades, and deployments on Microsoft Windows-based platforms.    Performs systems and network administration and user account management in a Microsoft managed network environment.  Shares in monitoring of backup and event/error logs on locally managed servers, firewalls, and other network appliances.  Assists in supporting Consulate Krakow and Satellite Poznan offices.  

Requirements

Qualifications required

• At least two years of university or college studies in computer sciences/information technology with technical training in personal computer hardware, software, and LAN system operations.
• Three years of progressively responsible experience of a technical or administrative nature where emphasis was placed on analytical, judgmental, and expository abilities with respect to the operation, management, and utilization of computer systems; at least two years of which have been as an administrator or operator on medium or large local or wide area networks, with at least one year experience with English language systems.
• Good Working Knowledge English language (speaking/reading/writing)
• Fluent Polish language (speaking/reading/writing)
• Strong analysis skills

OR

• Completion of Secondary school is required.
• Five years of progressively responsible experience of a technical or administrative nature where emphasis was placed on analytical, judgmental, and expository abilities with respect to the operation, management, and utilization of computer systems; at least two years of which have been as an administrator or operator on medium or large local or wide area networks, with at least one year experience with English language systems.
• Good Working Knowledge English language (speaking/reading/writing)
• Fluent Polish language (speaking/reading/writing)
• Strong analysis skills