Information Management Assistant (IT Support Expert)

Job description

Basic function of position

The incumbent serves as an IT Support Specialist for Department of State (DOS) local area networks (LANs), hardware and software. This position is the primary specialist for the installation, support, and maintenance of all software and hardware for Consular Affairs (CA) systems. Provides day-to-day support, monitoring, troubleshooting, and maintenance of DOS-managed LANs and data circuits, hardware, and software, ensuring optimal system performance and proper DOS computer security standards are maintained. Assists in server, workstation, and hardware installations, imaging, upgrades, and deployments on Microsoft Windows-based platforms. Provides user support and training on business applications, including the full suite of Microsoft Office 365 desktop and cloud applications, cloud-based software and services, and other DOS-developed and commercially available application software. Performs systems administration and user account and object management in Microsoft Active Directory and Azure managed networks. Shares in monitoring of backup and event/error logs on the network servers, firewalls and perimeter protection. Assists in supporting Consulate Krakow and Satellite Poznan offices.  

Requirements

Qualifications required

• At least two years of university or college studies in computer sciences/information technology with technical training in personal computer hardware, software, and LAN system operations.
• Three years of progressively responsible experience of a technical or administrative nature where emphasis was placed on analytical, judgmental, and expository abilities with respect to the operation, management, and utilization of computer systems; at least two years of which have been as an administrator or operator on medium or large local or wide area networks, with at least one year experience with English language systems.
• Good Working Knowledge English language (speaking/reading/writing)
• Fluent Polish language (speaking/reading/writing)
• Strong analysis skills

OR

• Completion of Secondary school is required.
• Five years of progressively responsible experience of a technical or administrative nature where emphasis was placed on analytical, judgmental, and expository abilities with respect to the operation, management, and utilization of computer systems; at least two years of which have been as an administrator or operator on medium or large local or wide area networks, with at least one year experience with English language systems.
• Good Working Knowledge English language (speaking/reading/writing)
• Fluent Polish language (speaking/reading/writing)
• Strong analysis skills