Investigation Specialist

Job Summary:

Handle / verify client investigations. Service specific customer enquiries accurately and in a timely manner in line with departmental standards

Responsibilities:

• Investigate and resolve all enquiries received from customers/third party banks in a timely and professional manner

• Support and strengthen customer needs in an effectively and handle exceptional requests when required

• Participate in projects and system changes. Drive initiatives to increase security and efficiency of the process

• Creation and update of procedures

• Execute trainings for new comers and across department

• Review team capacity plan

• Identify and report potential issues, error root-cause results, suggest and implement resolutions

• Build very effective business relationships with collaborating Parties

Requirements:

• University degree (Economy, Finance, Banking)

• Professional experience in the area of finance/banking will be an advantage

• Fluent spoken and written English skills and fluent one of following languages: French, German, Spanish, Italian, Dutch, Portuguese - any combinations of listed languages would be an advantage

• Strong investigative and analytical skills

• Ability to work under pressure in a dynamic and fast changing environment. To prioritize and work with tight deadlines

• Excellent communication and interpersonal skills

• A commitment to the delivery of quality customer service

• Ability to liaise with demanding clients

• Ability to work independently and within a team

• Organization skills, ability of problem solving

We offer:

• Opportunity to develop in one of the greatest financial institution worldwide

• Opportunity to work with professionals in the multicultural environment

• Broad social benefits (medical care, Benefit System, life insurance)