IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
IT Client Services Managers are Account focused and assigned to standard to CPS medium complexity deals, usually from one /two delivery centres. They may also have additional accountability for regional IT Client Service Advisory assigned to support the contract.
Scope of responsibilities:
- The single point of contact on end to end technology for the PMO: Assets, Infrastructure, Third Party Services, other IBM technology delivery organizations, and the Client
- Manage relationships between the Project Office, Clients, Internal IBM IT Delivery and 3rd party IT Delivery organizations
- Directly support the Business DPE through a dotted line relationship
- Supports development, implementation, and delivery of CPS technical solutions with the business solutions
- Respond to client IT requirements as specified in the contract or Statement of Work (SOW), or through the PMO contract change control process
- Overse and verify contractual IT cost
- Manage schedule, and service or product deliverables as they relate to the IT delivery organization
- Manage matrix of IBM IT services, and drive client and 3rd Party IT resources to deliver CPS IT services and solutions to meet the end to end client business process
- Support the Business DPE and Project Executive (PE) in identifying growth opportunities and CTO (Cost Take Out) opportunities resulting in contract profitability
- Own quality of CPS IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance
- Participate and provide input into Client's strategy and planning in support of the PMO
- Direct and assist teams to develop program, project, product, and business strategies, and implement resulting solutions to meet contract deliverables
- Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
- An induction training that will allow you to smoothly transition into your new role - you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
- Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses - global communication: want to improve your language skills? We will invest in you!
- Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- Diversity: different nationalities united in one team
- Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
- Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!
Required Technical and Professional Expertise
- Demonstrated leadership track record for both individuals (as a manager) and teams (as a leader)
- Demonstrated ability to manage project risk
- Practical application of Project Management (PM) techniques
- Clear communication in English
Preferred Technical and Professional Experience
- Previous GBS Data Security & Privacy experience
- General knowledge of cybersecurity, data privacy or industry regulations
- Experience implementing or assessing against common industry security and/or privacy frameworks
- Qualify for or hold at least one Security / Risk Certification (such as CISSP, CISA, CISM)
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
Location Statement
IBM wants you to bring your whole self to work and for you, this might mean the ability to work flexibly. If you are interested in a flexible working pattern please talk to our recruitment team to find out if this is possible in the current working enviroment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.