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IT Analyst with French & English

HCL Poland Sp. z o.o.

Kraków

38 dni temu

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

 

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.

 

Due to our growing business needs we are looking for: 

IT Analyst with French & English
Part Time – 20 Hours a week
Miejsce pracy: Kraków

Tasks:

As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the French-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. 

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. 

 

Daily Activities:

  •  Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  •  Route problems to internal support group
  •  Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  •  Administer and provide User Access in various systems
  •  Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Working Hours:

  •   Working hours from 8 am till 12 noon

Soft Skills:

  •  Excellent communication and conversation skills (both verbal and written)
  •  Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  •  Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

  •  Understanding of the IT environment and readiness to learn new processes and technologies
  •  Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  •  ITIL knowledge would be an asset

Language Requirements:

  •  French – at least B2      
  •  English – at least B2

We offer:

  •  Life insurance
  •  Private healthcare
  •  MultiSport Card
  •  Clear career path in a growing multinational organization

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.

Poznaj

HCL Poland

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 65 customers in 25 different languages and are present in Krakow and Wroclaw. 

HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a ‘next-generation’ technology firm, driven by a unique Mode 1-2-3 strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption.

HCL operates out of 45 countries with over 149,000+ ideapreneurs from 140 nationalities and has consolidated revenues of USD 9.7 billion, for 12 Months ended 31st Dec 2019.

 

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