IT Consultant with Italian

Currently I am looking for IT Consultant with Italian.

Salary: 7000-8000 PLN gross / Job Contract 
Location: Warsaw (100% remote during pandemic)
Working hours:
Shift operation 7:00 am - 8:00 pm
Once a month on weekends 9:00 am - 5:00 pm

• Fluent in Italian and English 
• 5+ years + experience in supporting applications on IPad, IPhone and laptops and other mobile devices
• 2+ years of phone support for remote user, with or without remote control capability
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
• Ability to fix basic iPad and iPhone hardware issues on call itself and make the judgment of referring the others for Local/Apple support
• Hands on experience on IT Service management tool like Remedy 8.1 or 9. 
• Excellent customer service and communication skills, both written and oral
• Experience in assisting users on phone calls, emails and chats
• Experience collaborating with cross functional teams for escalated sales application issues
• Ability to work in extended hours if required (1st and 2nd shift availability)