What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
As IT Customer Support Specialist you will provide assistance to International Paper employees’ companywide in gathering information’s or resolving all IT related problems, requests for service or inquires.
The ITCS analyst is responsible for resolving as well as receiving, logging, handling, escalating, and documenting any IT incidents involving hardware, software, applications, or products on the IT standards list.
- Provide dedicated IT resolution and incident management services 24-7 to International Paper employees located on 4 continents by receiving, tracking, prioritizing, and documenting IT problems, how toss, inquiries, and requests for service
- Meet clearly defined performance metrics
- Work efficiently in a Team environment
- Customer focus and exceptional phone etiquette
- Good communication and listening skills
- Excellent time management and organizing skills
- Analytical problem solving abilities
- Detail oriented
- Fluency in English and one of following languages: Spanish, Italian, French
You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT
