For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we're one of the world's largest agricultural processors and food ingredient providers, with more than 33,000 employees serving customers in more than 140 countries. With a global value chain that includes more than 460 crop procurement locations, 300 ingredient manufacturing facilities, 40 innovation centers and the world's premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, chemical and energy.
Fortune magazine named ADM the WORLD'S MOST ADMIRED COMPANY in the Food Production Industry for the second consecutive year (2015 & 2016)
Location: Poznań
- To Identify, diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
- To take ownership on 2nd & 3rd line support issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible ; escalating incidents to other support teams where necessary.
- Develop and maintain good working relationships with clients to promote a first class level of customer service
- Installation, maintenance and support of IT equipment including laptops, telecoms equipment, printers, scanners, mobile devices, workstations & servers. Some cabling work will also be required
- Participates in the deployment of infrastructure in coordination with the internal/external IT specialists
- Monitors the local infrastructure systems (servers & switches) –CPU, disk utilization, files shares
- Ensures system availability and performance
- Performs System and Application upgrades
- Participates to new technology evaluation in coordination with team specialists
- Analysis of Network trace information
- Participates in the deployment of infrastructure in coordination with the internal/external IT specialists
- Monitors the local infrastructure systems (servers & switches) –CPU, disk utilization, files shares
- Ensures system availability and performance
- Performs System and Application upgrades
- Participates to new technology evaluation in coordination with team specialists
- Analysis of Network trace information
- 2+ years previous similar experience
- ITIL Foundation Certificate
- MCP Windows client OS qualifications
- MCP Server qualifications
- Good knowledge of Windows 7, Windows server 2008, Windows server 2012
- Good knowledge of system performance monitoring
- MS Office 2010/2013 experience
- Flexible and autonomous
- Good attention to detail and ability to show initiative
- Ability to plan and prioritise work load and perform under pressure
- Willing to work flexibly and with enthusiasm
- Excellent English, Polish
- Driving license category "B"
- Work in an international team
- Challenges appropriate to your skills and knowledge
- The possibility of development
- Attractive benefits (private health and dental care, life insurance, sport club card,
- holiday co- financing, education co-financing)
