For one of our Client, a leading provider of network devices and services, we are currently looking for an
IT First Line Support Specialist
Place of Work: Kraków
Nr Ref.: DS/ITS/01/2017/KRAKÓW
Job Description
- Works for worldwide customers within her/his own team or with other teams to solve problems and enhance future products with senior engineer supervision,
- Solves reported product and network problems of moderate and high complexity,
- Effectively utilises technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyse problems and identify solutions with a high level of customer satisfaction,
- Provides systems/product training and identifies improvement opportunities and recommendations in products and processes,
- Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services.
Requirements
- Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
- Minimum 6 months of related experience involving customer exposure element in Security Technologies,
- Knowledge of VPN (VPN, ASA, IOS, IOS-XE) or Firewall technologies (ASA,IPS,NextGen Firewall) will be an advantage,
- Good technical foundation in networking (CCNA equivalent level or above) is required,
- Fluent English is a must,
- Passion and demonstrated ability to learn and work in a multicultural team environment
- Ability to drive to achieve goals with limited supervision
Offer
- Full time job with very attractive salary and package of benefits.
- Challenging job in a professional and multinational environment for a global leader
- in Telco sector.
- Dynamic working environment and possibility to advance technical skills.
- Internal trainings.
- Form of employment: self-employment (via Devonshire Agency).
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Devonshire Poznań
World Trade Center Poznań ul. Bukowska 12 60-810 Poznań tel. +48 61 865 38 88 poznan@devonshire.pl |