IT Help Desk Specialist

Requirements:

• Experience in IT Support or Customer Service
• University degree in IT or related subjects will be an asset
• Fluent English language
• Communicative French or German language
• Good problem solving skills
• Service-oriented

Responsibilities:

• Ticket sorting (Incident, Service request, Informational request)
• 1th line analysis and troubleshooting
• Contact with customers
• Ticket delegation to 2nd level line
• Incident management
• Asset management
• System monitoring
• User documentation management

We offer:

• Interesting work in international environment
• Building professional experience and personal development in a leading marketing company
• Great atmosphere and comfort work environment
• Attractive compensation package