IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
IT Helpdesk Support Specialist
Workplace: Cracow
What makes IBM BTO unique:
- global communication: want to improve your language skills? We will invest in you!
- flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- diversity: different nationalities united in one team
- initiative: have ideas for improvements? We want to hear them!
Scope of duties:
- Provide technical assistance and 1st line support for registered in the Maximo queries and issues related to computer systems, software, and hardware,
- Create accounts and configure hardware as part of on-boarding process according to maximo requests,
- Train new computer users,
- Report and monitor issues to the 2nd line support,
- Provide during morning duties tests of main IT system according to list in maximo health Check section,
- Document internal procedures.
We are looking for candidates with:
- Very good knowledge of MS Windows 7,
- Very good knowledge of hardware and software like PCs, TCs, laptops, printers, IP phones and windows or linux applications,
- Very good knowledge of Lotus Notes and MS Outlook,
- Very good interpersonal communications skills,
- English communication skills.
We guarantee you:
- job contract
- the opportunity to participate in training and language courses
- an extensive benefits package (Multisport, healthcare, life insurance)
- an induction training that will allow you to smoothly transition into your new role
