FEEL THE THRILL OF CREATIVE EFFORT AND ACHIEVE THE IMPOSSIBLE
Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
We are looking for:
IT Infrastructure Lev 2 Desktop Support Specialist
Location: Wrocław
Main responsibilities:
- Demanding clients.
- Changing environment.
- High complexity of technical issues.
Key technical skills:
- Bachelor’s degree or equivalent work experience.
- In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
- Distributing, installing, updating and uninstalling software applications. Analytical skills to troubleshoot process.
- Excellent verbal and written communication skills. Fluent written / spoken English.
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
- Ability to recognize priorities and manage client’s expectations.
- Demonstrate a high level of customer focus and empathy.
- Strong Teamwork and communication / information sharing.
- Attention to detail and proactive management.
- Strong situational analysis and decision making abilities.
- Enjoys to provide remote support by phone.
Additional Experience:
- Knowledge of Active Directory and group management.
- Understanding of Automated Software Deployment for Enterprises, access management.
- Proven extensive experience of supporting an end user environment.
- Knowledge of scripting tools and automation would be a benefit.
- One of the following additional languages welcome: German, French, Italian.
- ITIL v3 foundation.
Your benefits:
- Employment agreement or B2B contract – it depends on your preferences.
- Competitive salary, which depends on your skills and qualifications.
- Remotely trainings with our Specialists from USA.
- International projects.
- Regular improving of your current knowledge.
- Possibility to start cooperation in USA.
- Private Medical Care.
- Life Insurance.
- Sport Card.
