FEEL THE THRILL OF CREATIVE EFFORT AND ACHIEVE THE IMPOSSIBLE
Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
We are looking for:
IT Infrastructure Lev 2 Desktop Support Specialist
Location: Wrocław
Main responsibilities:
- Pre-shift team communication. State of the environment and ready for business checks.
- Incident queue coverage in shift patterns.
- Manage and prioritize all tickets arriving on the dedicated L2 queue, either resolving them directly or re-assigning them to other support teams as required.
- Provide all internal clients with a dedicated, positive and efficient service at all times.
- Maintain high-quality incident data, recorded into ITSM incident booking system.
- ITSM Focus on high-quality incident data, recorded into ITSM incident booking system.
- Manage production incidents from inception to resolution.
- Adherence to process and procedures to maintain quality and professionalism.
- Communicate with users requesting support.
Key technical skills:
- Bachelor’s degree or equivalent work experience.
- In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
- Distributing, installing, updating and uninstalling software applications. Analytical skills to troubleshoot process
- Excellent verbal and written communication skills. Fluent written / spoken English.
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
- Ability to recognize priorities and manage client’s expectations
- Demonstrate a high level of customer focus and empathy.
- Strong Teamwork and communication / information sharing.
- Attention to detail and proactive management.
- Strong situational analysis and decision making abilities.
- Enjoys to provide remote support by phone.
Additional skills:
- Knowledge of Active Directory and group management.
- Understanding of Automated Software Deployment for Enterprises, access management.
- Proven extensive experience of supporting an end user environment.
- Knowledge of scripting tools and automation would be a benefit.
- One of the following additional languages welcome: German, French, Italian.
- ITIL v3 foundation.
Your benefits:
- Employment agreement or B2B contract – it depends on your preferences.
- Competitive salary, which depends on your skills and qualifications.
- International projects.
- Regular improving of your current knowledge.
- Possibility to start cooperation in USA.
- Private Medical Care.
- Life Insurance.
- Sport Card.