Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Ensure timely and consistent execution of the problem management process
- Conduct post mortems and workshops for critical business impacting problems
- Lead regional and technology-aligned problem review forums
- Ensure all information related to a problem is maintained, accurate and articulate throughout the problem lifecycle, from creation to closure
- Produce stability reporting and analytics, highlighting themes, trends and remediation efforts to senior management
- Contribute to continual service improvement initiatives (from a people, process and tool perspective), improving operational efficiencies, evolving existing processes and enhancing the user experience of problem management
- Collaborate with key partners, collating and fulfilling user, stakeholder and regulatory requirements
Essentials Skills and Qualifications:
Excellent written and verbal English language skills
ITIL Foundation Certificate
Ability to work well in high pressure situations while coordinating resources across various teams, managing difficult discussions and leading meetings with IT technology Leads
Experience in analyzing, reporting and presenting incident or problem data
At least two years' experience working in the IT industry
University Degree (minimum)
Desired Skills and Qualifications:
Knowledge of writing Excel macros, VBA or SQL skills
At least two years' experience in problem management or other service management processes (Incident, Change. Request, CSI, etc.)
Experience collaborating with stakeholders at different levels of the organization, including senior stakeholders
Good understanding of the IT environment and/or experience working in the IT industry (preferably within a financial organization)
ITIL Intermediate Certificates in Service Management
Strong communication, presentation and stakeholder management skills and experience
Client is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Bank has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Bank together.
The primary objectives of Problem Management are to prevent IT Incidents and the resulting problems from occurring, to eliminate recurring problems and to minimize the impact of Incidents that cannot be prevented. Problem Management includes activities to identify, diagnose and remediate problem root causes and contributing factors.
As a Problem Manager within the organization, your role will be to support production stability by managing the lifecycle of problems, ensure adherence to the standard Problem Management process and contribute to stability reporting and analytics across IT globally.