IT Product Support Specialist
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325476xxx
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for: IT Product Support Specialist
Job Description:
- Providing support for business clients via phone, e-mail or chat;
- Verifying client’s identity, creating cases in the incident managements system and resolving technical issues;
- Recording the customer’s inquiry and initiating the escalation process when an issue cannot be resolved with available resources;
- Promotes and maintains a high quality, professional, service-oriented company image among users and team;
- Continues to develop application knowledge in specific product suite and operating environment and technologies;
- Understanding customer concerns and address then effectively.
Job Requirements:
- Experience in related industry or software/technical support;
- Possesses working knowledge of assigned product and basic knowledge of operating environments;
- Advanced problem solving and analytic skills;
- Very good communication skills;
- Data recovery operation and troubleshooting;
- Very good German or French and English.
Our client offers:
- Competitive salary;
- Benefits package (private medical insurance, Multisport card);
- Possibility to learn new technologies;
- Interesting projects in dynamic environment;
- Covering all employee travel expenses.
