What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
Under direct supervision, the IT Remote Support Specialist II provides global remote IT support for employees and partners utilizing the IT Desktop infrastructure. The IT Remote Support Specialist may act as a liaison with Information Technology first, second, and third level support groups, BIM/PIM organizations, business and vendors. The IT Remote Support specialist provides second tier support to end-users for PC, server, network, printers, and other network attached devices. The IT Remote Support Specialist provides technical support for all enterprise and business specific software.
- Manages day-to-day Break/Fix and RFS work for workstations, printers, servers, LAN and messaging devices for all assigned facilities.
- Acts as the liaison into specialized support groups to assist in expediting the support processes.
- Works with IT Remote Support Manager and assigned Queue Manager to understand priorities and focus areas in order to act as efficient issue resolution resource.
- Requires general to little direct supervision in handling any routine to highly technical problems as well as manage and prioritize a dynamic work environment.
- Manages vendor warranty and break/fix work. May assist in the desktop, server and LAN procurement process.
- Maintain accurate documentation including inventory, ticket tracking, time tracking for assigned project work.
- Limited amount of travel between supported sites and facilities may be required.
Skills and Experience Requirements
- Degree in Information Technologies or equivalent experience.
- 2+ years of Information Technologies related experience.
- Demonstrated competence to work with minimum supervision and effectively with all levels in the corporation.
- MCP/A+ certification or equivalent preferred.
You will have an opportunity to develop technical skills and procedural knowledge of ITRS NA support. The role offers exposure to our internal users located in NA region. The role should interest experienced it support specialists with strong commitment to deliver superior level of customer support and technical expertise.
