IT Service Support Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, a Global Shared Service Centre in Łódź, we are currently seeking Candidates for the position of IT Service Support Specialist.

Your new role
Holding the position of IT Service Support Specialist you will be responsible for the technical support of IS/IT services incorporating computer hardware and applications software installed on our client’ networks. You will be expected to create and manage user accounts; record, analyse and manage calls from customers via telephone and emails; provide first and second line support - troubleshooting of IT related problems of software to hardware; provide stats for periodic Service Desk reports; provide basic in-house training in MS Office and other applications.

What you'll need to succeed
To be successful in this role you need to have 1 year experience in a similar role, University degree in IT or related, broad set of IT skills, good knowledge of key ITIL processes, especially incident & problem management skills. You should have technical knowledge of computer hardware and operating systems, local area networks, switches, routers, infrastructure cabling, print servers as well as Microsoft Office applications. Experience of working within a customer service/service support function and good proficiency in English are required.

What you'll get in return
Our Client offers stable work conditions and professional development opportunities. Benefit package and trainings are also included.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl